Customer experience refers to the overall experience that a customer has with a business, from their initial interaction to their post-purchase experience. A positive customer experience involves ensuring that customers feel valued, their needs are met, and their concerns are addressed promptly and professionally.
Providing an excellent customer experience is an essential aspect of running a successful business. By offering a positive experience to customers, businesses can build brand loyalty, attract new customers, and gain a competitive edge in the market.
The success of Xtragen’s support team lies in the professional customer experience we create to ensure we have a 100% satisfied customer base in the long run. With organizations moving from “customer service” to customer experience, we believe after-sales support plays a pivotal role in customer loyalty, which, in turn, results in profitable revenue growth.

Be it Xtragen’s direct customer or an outsourced services project, our post-sales strategy is to fit seamlessly into project requirements and our qualified engineers ensure the customers are excited about their experience with the brand of product they use.
As an established services partner we provide the scale, experience, and quality of the services, letting our OEMs/Solution Providers focus on more important aspects of their business – product development, production, marketing, and sales of the product rather than worry about the after-sales aspects.
Reach us at support@xtragen.in for any of your requirements.

Xtragen has an in-house cross-brand repair center that provides unparalleled repair services at cost-effective prices. Our Service Center has factory-trained technicians enabling us to provide fast, efficient services for brands and types of instruments, ensuring minimum downtime. We are backed by a team of highly qualified and skilled engineers with years of experience managing these products.
Our services team understands the problems downtime can cause so we always aim for a quick turnaround on your equipment. All repairs, calibration, and services we perform ensure your instrument is working to its recommended manufacturer tolerances, ensuring accuracy and dependability.
We work closely with our customers, ensuring all their requirements are met, providing them with a high-quality and competitive service with fast delivery creating first-class customer satisfaction.
Reach us at repair@xragen.in for any of your requirements.